Social Network and Media Analytics provides availability to better understand yours consumers, predict and manage their behavior.
- Capture consumer data
This is the first step needed for further usage and analysis data by any tools. We can provide several options to connect to the data throw: api (free/subscription); crawler (over browser). - Opinion mining
We make possible to access to the consumer experience throw Entity, Conceptual Extraction, Sentiment analysis by text and social network event (likes, subscribes and other) and users clustering by their data in profiles. - Understand processes evaluation in web
Understand the structure and how can information events affect to consumer behavior. Identificate the sources of information events and most
influential accounts (customer) - Predict and affect customer behavior
Since we know our consumer changes history and understand the rules of process evaluation we can make a prediction on how the consumer of groups of them will be react if we will generate some media events and what will be if we will not. So we are possible to develop a various solutions depends of your business goals. - Customer leak prevention
This is one of the most common solution. We will show what your consumers think, what do they like, what are they think about your goods or service and we will tell you what do you need to do to increase consumers loyalty and identificate new targets groups.
We are able to show you your targets groups in the following data sources:
- Social networks – Facebook; LinkedIn; Twitter; MySpace; Livejournal; VKontakte;
- Web resources – news portals, rss feeds, forums, custom web-sites, custom search across web.